General Terms and Conditions of Sale

GENERAL TERMS OF SALE

Effective as of 05/22/2025

 

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale (called "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Customers or the Customer"), wishing to purchase the products offered for sale ("The Products") by the Seller on the site https://dreemimoon.com/ The Products offered for sale on the site are as follows:

Multiscene children's night light with 360° projector

 

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the site https://dreemimoon.com/ which the customer is required to review before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are subject to available stock, as specified at the time of order placement.

 

These GTC are accessible at any time on the site https://dreemimoon.com/ and will prevail over any other document.

The Client declares having read these GTC and accepted them by checking the box provided for this purpose before starting the online ordering procedure on the site https://dreemimoon.com/

Unless proven otherwise, data recorded in the Seller's computer system constitute proof of all transactions concluded with the Client.

The Seller's contact details are as follows:

Nadège Tetart

3 rue antonin perrin

Registration Number: 930068945

Email: dreemimoon.shop@gmail.com

Phone: 0762370159

Intra-community VAT Number FR04930068945

 

ARTICLE 2 - Prices

Products are supplied at the current rates shown on the site https://dreemimoon.com/ at the time the order is recorded by the Seller.

Prices are expressed in Euros, excluding and including tax.

The rates take into account any discounts that may be granted by the Seller on the site https://dreemimoon.com/

These rates are firm and non-revisable during their validity period, but the Seller reserves the right, outside the validity period, to modify prices at any time.

 

Prices do not include processing, shipping, transport, and delivery fees, which are charged additionally, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Client corresponds to the total purchase amount, including these fees.

An invoice is issued by the Seller and given to the Client upon delivery of the ordered Products.

 

ARTICLE 3 – Orders

It is the Client's responsibility to select on the site https://dreemimoon.com/ the Products they wish to order, according to the following terms:

The Client will put one or more products in their cart, which they can modify or delete before validating the order.
After validating the cart, the Client must enter their information (name, delivery address, email address to be kept informed of shipping and delivery) and can then finalize the order validation by paying by credit card or PayPal.
There will be no need to create a client account to place an order; the Client can either log in if they have one or place the order as a "guest".

 

Product offers are valid as long as they are visible on the site, within the limits of available stock.

The sale will only be considered valid after full payment of the price. It is the Client's responsibility to verify the accuracy of the order and immediately report any errors.

Any order placed on the site https://dreemimoon.com/ constitutes the formation of a contract concluded remotely between the Client and the Seller.

The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute regarding payment of a previous order.

The Client can track the progress of their order on the site.

 

ARTICLE 4 - Payment Conditions

The price is paid via secure payment, according to the following terms:

• payment by credit card

 

The price is payable in full by the Client, entirely on the day the order is placed.

 

Payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in bank transactions carried out on the site https://dreemimoon.com/

 

Payments made by the Client will only be considered final after effective receipt by the Seller of the amounts due.

The Seller will not be required to proceed with the delivery of the Products ordered by the Client if the Client does not pay the full price under the conditions indicated above.

 

ARTICLE 5 - Deliveries

The Products ordered by the Client will be delivered in mainland France.

 

Deliveries take place within a period of between 5 and 10 business days to the address indicated by the Client when placing the order on the site.

Delivery consists of transferring physical possession or control of the Product to the Client. Except in special cases or unavailability of one or more Products, the ordered Products will be delivered in a single shipment.

The Seller commits to making their best efforts to deliver the products ordered by the Client within the above specified deadlines.

 

If the ordered Products have not been delivered within 15 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be terminated at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The amounts paid by the Customer will then be refunded no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

 

In case of a specific request from the Customer regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to a specific additional billing, on a quote previously accepted in writing by the Customer.

The Customer is required to check the condition of the delivered products. He has a period of 30 days from delivery to make claims by mail to dreemimoon.shop@gmail.com, accompanied by all related supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed compliant and free from any apparent defect and no claim can be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.

 

The transfer of the risks of loss and damage related thereto will only occur when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk except when the Customer has chosen the carrier himself. In this case, the risks are transferred at the time the goods are handed over to the carrier.

 

ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only be made after full payment of the price by the latter, regardless of the delivery date of said Products.

 

ARTICLE 7 - Right of withdrawal

According to the provisions of article L221-18 of the Consumer Code "
For contracts providing for the regular delivery of goods over a defined period, the period starts from the receipt of the first good."

The right of withdrawal can be exercised online, using the attached withdrawal form also available on the site or any other clear statement expressing the desire to withdraw, including by postal mail sent to the Seller at the postal or email addresses indicated in ARTICLE 1 of the T&Cs.

Returns must be made in their original and complete condition (packaging, accessories, manual...) allowing their resale as new, accompanied by the purchase invoice.

"Damaged, soiled, or incomplete Products are not accepted for return."

"Return costs remain the responsibility of the Customer."

"Exchange (subject to availability) or refund will be made within 14 days from the receipt by the Seller of the Products returned by the Customer under the conditions provided in this article."

 

"ARTICLE 8 - Seller's Liability - Warranties"

"The Products supplied by the Seller benefit from:"

• "of the legal warranty of conformity, for defective, damaged, or broken Products or those not matching the order,"
• "of the legal warranty against hidden defects arising from a defect in material, design, or manufacturing affecting the delivered products and making them unfit for use,"

 

"Provisions relating to legal warranties"

"Article L217-4 of the Consumer Code"

"\u00AB The seller is bound to deliver a good in conformity with the contract and is liable for defects of conformity existing at the time of delivery. They are also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility. \u00BB"

"Article L217-5 of the Consumer Code"

"\u00AB The good is in conformity with the contract:"

"1° If it is suitable for the usual use expected of a similar good and, where applicable:"

"- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;"

"- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer, or their representative, notably in advertising or labeling;"

"2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. \u00BB"

"Article L217-12 of the Consumer Code"

"\u00AB The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. \u00BB"

"Article 1641 of the Civil Code."

"\u00AB The seller is bound by the warranty for hidden defects of the sold item that make it unfit for the intended use, or that so diminish this use that the buyer would not have acquired it, or would have paid a lower price, if they had known about them. \u00BB"

Article 1648 paragraph 1 of the Civil Code

"The action resulting from hidden defects must be brought by the purchaser within two years from the discovery of the defect."

Article L217-16 of the Consumer Code.

"When the buyer requests the seller, during the commercial warranty granted at the time of acquisition or repair of a movable good, a repair covered by the warranty, any immobilization period of at least seven days is added to the remaining duration of the warranty. This period starts from the buyer's request for intervention or the availability of the item for repair, if this availability is after the intervention request."

To assert their rights, the Customer must inform the Seller in writing (email or letter) of the non-compliance of the Products or the existence of hidden defects from the time of their discovery.

The Seller will refund, replace, or repair Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be refunded based on the charged rate and return costs will be refunded upon presentation of receipts.

Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and no later than 15 days following the Seller's detection of the non-compliance or hidden defect. This refund may be made by bank transfer or check.

The Seller's liability cannot be engaged in the following cases:

• non-compliance with the legislation of the country where the products are delivered, which the Customer is responsible for verifying,
• in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear of the Product, accident or force majeure.
• The photographs and graphics presented on the site are not contractual and do not engage the Seller's liability.

The Seller's warranty is, in any case, limited to the replacement or refund of Products that are non-compliant or affected by a defect.

 

ARTICLE 9 - Personal Data

The Customer is informed that the collection of their personal data is necessary for the sale of Products by the Seller as well as for their transmission to third parties for the purpose of delivering the Products. This personal data is collected solely for the execution of the sales contract.

 

9.1 Collection of personal data

The personal data collected on the site https://dreemimoon.com/ are as follows:

 

Product Order:

When ordering Products by the Customer:

Names, first names, postal address, phone number, and email address.

 

Payment

As part of the payment for Products offered on the site https://dreemimoon.com/, it records financial data related to the Customer's / user's bank account or credit card.

 

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of Products.

The category(ies) of contracting party(ies) is (are):

• The transport providers

 

9.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018, of Regulation 2016/679 on the protection of personal data.

 

9.4 Limitation of processing

Unless the Customer expressly agrees, their personal data is not used for advertising or marketing purposes.

 

9.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the time of the applicable contractual civil liability limitation.

 

9.6 Security and confidentiality

The Seller implements organizational, technical, software, and physical measures regarding digital security to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of transmission or storage of information on the Internet.

 

9.7 Implementation of Customers' and users' rights

In accordance with the regulations applicable to personal data, Customers and users of the site https://dreemimoon.com/ have the following rights:

• They can update or delete the data concerning them in the following manner:

Make a request by email to dreemimoon.shop@gmail.com.

• They can delete their account by writing to the email address indicated in article 9.3 “Data Controller”
• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data Controller”
• If the personal data held by the Seller is inaccurate, they can request the update of the information by writing to the address indicated in article 9.3 “Data Controller”
• They can request the deletion of their personal data, in accordance with applicable data protection laws by writing to the address indicated in article 9.3 “Data Controller”
• They can also request the portability of the data held by the Seller to another provider
• Finally, they can object to the processing of their data by the Seller

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or email to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum period of one month.

In case of refusal to grant the Customer's request, it must be justified.

The Customer is informed that in case of refusal, they can file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or take legal action.

The Customer may be invited to check a box by which they agree to receive informational and advertising emails from the Seller. They will always have the possibility to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

 

ARTICLE 10 - Intellectual property

The content of the site https://dreemimoon.com/ is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.

 

ARTICLE 11 - Applicable law - Language

These GTC and the operations arising from them are governed by and subject to French law.

These GTC are written in French. In the event they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

 

ARTICLE 12 - Disputes

For any complaint, please contact customer service at the postal or email address of the Seller indicated in ARTICLE 1 of these GTC.

The Customer is informed that they can, in any case, resort to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in case of dispute.

In this case, the appointed mediator is: 

Name: CNPM – MÉDIATION – CONSOMMATION

Postal address:
27 Avenue de la Libération
42400 Saint‑Chamond

Phone: +33 (0) 4 77 42 10 58 (telephone reception: Mon–Thu, 9am – 12pm and 2pm–5pm)

Website (online complaint submission):
https://cnpm‑mediation‑consommation.eu economie.gouv.fr+9fnae.fr+9

All disputes related to purchase and sale operations concluded under these CGV and which have not been settled amicably between the seller or through mediation, shall be submitted to the competent courts under common law conditions.